We answer within two business days. Include your iPhone model, iOS version and, for anything about a phrase, the language, the week and the day.
The free block
I chose the wrong free block.
The free block is a one-time choice for that install and cannot be changed. Full Access unlocks every block and every language, and you can switch between them at any time.
I finished the free block. What now?
The course map shows the next block with a lock. Opening it takes you to Full Access. Everything you learned in the free block stays, and Quick Review keeps scheduling it.
Subscription
I subscribed but the app still shows a lock.
Open Settings in the app and tap Restore Purchases. The app re-checks your Apple Account for an active subscription. If it still fails, check iPhone Settings › Apple Account › Subscriptions to confirm the subscription is active, then try again with an internet connection.
How do I cancel?
Settings › Apple Account › Subscriptions on your iPhone, or Manage Subscription in the app's Settings screen. Access continues until the end of the paid period. Apple handles refunds under its own terms at reportaproblem.apple.com.
Does Full Access work on another device?
The subscription belongs to your Apple Account, so Restore Purchases unlocks it on any iPhone signed in to that account. With iCloud sync on (Settings › iCloud in the app) your progress follows you as well. Voice recordings stay on the phone that made them.
Recording
Recording does not work.
iPhone Settings › Privacy & Security › Microphone › Omnia Languages must be on. The rest of the course works without it; only the record controls are affected.
I cannot hear the phrases.
Playback uses the voices built into iOS. If a language has no voice installed, the app hides the Listen control for it. Add a voice under iPhone Settings › Accessibility › Spoken Content › Voices, then reopen the app.
Reporting a phrase
Something in a phrase looks wrong.
Send the language, the week and day, and the phrase as it appears, to support@akaeon.com. Corrections ship in the next update.
Your data
Where is my data?
On your device and, if iCloud sync is on, in the private iCloud database of your own Apple ID. Nobody but you can read it, and there is no server of ours. In the app's Settings you can delete every recording or reset the course, and Settings › iCloud › Remove progress from iCloud deletes the iCloud copy and turns sync off. Deleting the app removes everything on the device but not the iCloud copy, so use that button first. The privacy policy has the detail.
Subscription terms
Full Access (Monthly) is a one-month auto-renewing subscription. The price is shown from the App Store at the time of purchase (USD 4.99 per month at launch; your storefront sets the local price). It unlocks every language and every block of every course in the app. Without it, you may choose one block of one language, once, for free.
Payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours before that period ends. Manage or cancel it in Settings › Apple Account › Subscriptions, or through Manage Subscription in the app. Refunds are handled by Apple.
The Terms of Use are Apple's Standard Licensed Application End User License Agreement. Course phrases are supplied for personal study; the app is a study aid, not a substitute for professional translation, medical, legal or safety advice.